Product Expert (Remote)
Remote | Full Time
Roles and Responsibilites
Troubleshoot and diagnose product issues/bugs and apply creative solutions for resolution/workarounds independently.
Ensure all users receive an outstanding level of support during low and peak seasons.
Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds.
Develop and maintain a deep knowledge of the product.
Detecting and fostering continual improvement in the product and its interface.
Work experience of 1-3 years in a technical support/customer support role.
Should either have technical aptitude or experience in troubleshooting applications in a SaaS environment.
Clear, concise and effective written and oral communication skills.
Should demonstrate the willingness to learn and acquire new skills.
Exceptional capacity to prioritize in a fast-paced, dynamic environment.
Think outside of the box to continuously improve the way we work.
Meticulous attention to detail.
Should be open for night shifts.
Submit Your Application
You have successfully applied
You have errors in applying
Apply With Resume
Are you willing to work in the night shift?
What is your current / last drawn CTC?
+ Add Employer
+ Add education