Client Services

Product Expert (Remote)

Remote   |   Full Time

Roles and Responsibilites

  • Troubleshoot and diagnose product issues/bugs and apply creative solutions for resolution/workarounds independently.
  • Ensure all users receive an outstanding level of support during low and peak seasons.
  • Collaborate with other appropriate internal teams and represent the customers while figuring out solutions and workarounds.
  • Develop and maintain a deep knowledge of the product.
  • Detecting and fostering continual improvement in the product and its interface.


  • Work experience of 1-3 years in a technical support/customer support role.
  • Should either have technical aptitude or experience in troubleshooting applications in a SaaS environment.
  • Clear, concise and effective written and oral communication skills.
  • Should demonstrate the willingness to learn and acquire new skills.
  • Exceptional capacity to prioritize in a fast-paced, dynamic environment.
  • Think outside of the box to continuously improve the way we work.
  • Meticulous attention to detail.
  • Should be open for night shifts. 

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